Smarter support. Faster resolutions. Happier customers.

Support Agent is an AI-powered phone support solution that handles customer requests automatically, so you don’t have to. Connected to your POS, it quickly handles cancellations, changes memberships, updates payment information and more.

Support Agent is available to all current CRM customers for an incremental fee.

24/7 Availability

Every call gets answered, no matter the time of day or volume of calls.

Instant Processing

Requests are handled automatically, keeping your team focused on the wash.

Multi-Language Support

Connect with customers in 16+ languages.

Consistent Experience

Every customer gets great support, every time.

Lower Costs

Reduce expenses while keeping support reliable.

Bring Automation to your Phone Support

Support Agent connects directly to your POS to instantly handle customer requests—reducing wait times for customers and follow-ups for your team.

Support Agent can:

Instantly identify members based on phone number or barcode.
Automatically process cancellations, switch plans, credit card information updates, and other common requests without any staff assistance.
Handle FAQs and routine inquiries, so your team doesn't have to answer the same questions over and over.
Proactively offer downsell plans and outline membership benefits to reduce churn and keep customers engaged.

View all recordings in The Car Wash CRM platform

Have Complete Visibility Within The Car Wash CRM Platform

Support Agent works alongside The Car Wash CRM, giving you a single platform to manage all customer interactions. Within the CRM platform, you will have access to:

All Call Recordings: Review every call, complete with playback functionality.
Comprehensive Call Details: Access all customer information along with concise summaries of each conversation.
Ticket Management: View details on every processed request from membership cancellations to switch plans.

Frequently
asked questions

How much does Support Agent cost?

Support Agent is available as an add-on to The Car Wash CRM. Please request a demo to get more information on our pricing: https://www.rinsed.com/demo

What if the customer has a question or request that Support Agent cannot handle?

The call will be forwarded to another line, or an open ticket will be created. You can choose how you want Support Agent to handle these situations during implementation.

What languages does it speak?

Support Agent supports English and Spanish by default, plus French, Chinese, German, Hindi, Japanese, Portuguese, Russian, Italian, Korean, Dutch, Polish, Turkish, Vietnamese, and Romanian.

Which POS systems are compatible with Support Agent?

Support Agent can be used with all of The Car Wash CRM's current POS integrations. For an updated list of POS integrations, go here: https://www.rinsed.com/integrations

Can Support Agent handle simultaneous calls?

Yes, Support Agent can take multiple calls at a time.

Will I be able to access the call recordings?

Yes, all Support Agent call recordings and transcripts are available to you in The Car Wash CRM platform.