Every customer call, handled start to finish
Deliver faster, more consistent customer support with an AI phone agent that handles cancellations, plan changes, and payment updates around the clock. When your team needs to step in, they have the context to pick up right where the conversation left off.
- 24/7 Coverage with No Hold Time
- 25 Available Languages
- 900k+ Calls Handled
AI that doesn't just take messages. It solves them.
The AI agent recognizes members by phone number, plate or barcode and completes common requests in the same call.
- Cancellations with retention offers: Offers a lower-priced plan and reminds members of their benefits before they cancel.
- Plan Changes: Upgrades, downgrades and switches.
- Payment updates: Sends a secure text link for customers to update their payment information.
- Account questions: Status, recent charges, wash history, and pricing.
- Common questions: Answers the FAQs your team hears every day, so no one has to repeat them.
How Camel Express Car Wash Automated their Phone Support
Camel Express Car Wash uses Rinsed's phone support agent to automate customer support requests, reduce manual work, and improve response times.
“What they don't get with a lot of the companies is the true tie-in to the CRM. It manages it. It does not create tickets that you have to have somebody do. It sells memberships, it downsells memberships, it pauses memberships, it takes care of customers.”
When a person is needed, your team starts with the full picture
When a call needs a human, the AI agent transfers it and creates a ticket with the member's details as well as the conversation, so no one has to start over.
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Transfer rules you control
Choose whether calls forward to another line or become tickets, and when.
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Tickets with context
Every escalation includes the member record and a call summary.
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Every call on record
Listen back to any call, with a transcript and a short summary.
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Ticket Management
See every request the agent processed, from cancellations to plan switches.
Let members manage their membership however they prefer
Some members want to call. Others would rather tap. Alongside the AI phone agent, a branded customer portal lets them update cards, switch plans and pause memberships on their own, any time.
Frequently asked questions
What can Rinsed's AI phone agent do? +
It identifies members and handles cancellations with retention offers, plan changes, payment updates by secure text link, pauses, family plan changes and account questions. It transfers calls or creates tickets when a person is needed.
Is the AI agent available 24/7? +
Yes. It answers every call, day or night, with no hold time, and can handle many calls at once.
Can calls be transferred to my team? +
Yes. You control when and where calls transfer, and every escalation includes the member's details and a summary of the call.
Can I try it before talking to sales? +
Yes. Call (812) 807-3668 to hear the AI phone agent in action.
Can I listen to calls? +
Yes. Every call recording and transcript is available in Rinsed, along with a summary of the conversation.
Is this Support Agent? +
Yes. Phone Support is the solution Rinsed customers know as Support Agent. It's available alongside Rinsed's membership management and marketing solutions.
Built for where your business is going next.
Give your team the technology to deliver better customer experiences, operate more efficiently, and grow without limits.