Promotions work - but only when they align with real customer psychology. Operators lose margin when they discount randomly, copy competitors, or run “percentage off” deals that don’t convert.
Here’s the approach I teach operators, pulled directly from the Annual Planning Playbook’s promotional calendar framework.
Designed to bring new members in.
Examples:
Best timed during weather swings and seasonal resets (spring, fall, winter prep).
Your highest-ROI promotion type.
Best practice:
Give one month of the premium package at their current price.
Upgrade conversions average 14% across Rinsed operators.
Moments to run upgrades:
These generate traffic AND build your pipeline.
Examples:
Best tied to weather (pollen, salt, storms) or holidays. Bring the brain into this pitch.
Don't limit planning to federal holidays. Some of the highest-performing promotions come from moments like:
The Playbook’s monthly template helps you map these moments across the full year.
Here are examples that consistently perform:
One strong offer every 4-8 weeks is the sweet spot.
Pick one lever to anchor your strategy. Then use the other two to reinforce it.
Download the full 2026 Planning Playbook below to map your primary growth driver and build your strategic roadmap.